Cancellation and Refund Policy

At THE DELHI MALL, we understand that circumstances may arise where you need to cancel your purchase and request a refund. We strive to make this process as smooth and hassle-free as possible for our customers. Our Cancellation and Refund Policy is designed to provide clarity and transparency regarding the steps involved in canceling your order and obtaining a refund.

Cancellation Process:

If you wish to cancel your purchase and request a refund, please follow these steps:

1. Contact Customer Support: Initiate the cancellation process by contacting our Customer Support team. You can reach out to us via email, phone, or through our online chat support.
2. Provide Order Details: When contacting Customer Support, please provide your order details, including the order number, date of purchase, and any relevant information about the product or service you wish to cancel.
3. Reason for Cancellation: We may ask you to provide a reason for the cancellation. While this is optional, your feedback helps us improve our products and services in the future.
4. Confirmation of Cancellation: Once we receive your cancellation request, our Customer Support team will verify the details and confirm the cancellation of your order.

Refund Process:

Once your cancellation request is approved, we will initiate the refund process. Here’s what you can expect:

1. Full Refund: You can rest assured that if you apply for cancellation and a refund, you will receive a full refund. We believe in fair and transparent refund policies, and we are committed to refunding the entire amount paid for the canceled order.
2. Refund Method: The refund will be issued using the same payment method used for the original purchase. For example, if you paid by credit card, the refund will be credited back to the same credit card. If you paid through an online payment platform, the refund will be processed through that platform.
3. Processing Time: Refunds are typically processed within 15 Days To 1 Month business days from the date of approval of the cancellation request. However, please note that the actual time it takes for the refund to reflect in your account may vary depending on your financial institution or payment provider.
4. Notification: Once the refund has been processed, you will receive a notification via email confirming the refund amount and the method of payment.

Exceptions:

While we strive to accommodate all cancellation and refund requests, there may be certain situations where refunds are not applicable or subject to specific conditions. These exceptions may include:

• Digital Products: In some cases, refunds may not be available for digital products or services that have been accessed or used.
• Customized Orders: Orders for customized or personalized products may be subject to different cancellation and refund policies. Please check the terms and conditions specific to your order.
• Promotional Offers: Refunds for products or services purchased under promotional offers or discounts may be subject to additional terms and conditions.

Customer Satisfaction Guarantee:

At THE DELHI MALL, customer satisfaction is our top priority. We are committed to providing high-quality products and excellent customer service. If you have any concerns or questions about our Cancellation and Refund Policy, please don’t hesitate to contact us. We are here to assist you and ensure that your experience with us is positive and satisfactory.

In conclusion, our Cancellation and Refund Policy is designed to protect the interests of our customers and provide a clear and fair process for canceling orders and obtaining refunds. We value your trust and confidence in our products and services, and we are dedicated to upholding the highest standards of integrity and customer service.